Delivery

Delivery Times

Orders placed before 1pm on a week day and paid for by credit or debit card will be shipped the same day, and orders placed after 1pm will be shipped the following day following day, pending confirmation that payment has been successfully processed.  

Orders paid for by online banking will be shipped once payment has been cleared - usually one business day.  

If for any reason shipping within these timeframes is not possible, we will contact you to advise the expected dispatch date, and to check that this is acceptable to you.

We will giftwrap your order and include a gift tag with a message of your choice. 

Our normal delivery times are:

  • Auckland, Waikato/Bay of Plenty: Overnight*
  • North Island other: 1-2 days*
  • South Island: 1-3 days*
  • Australia: 3-5 days
  • Asia: 5-6 days
  • USA & Canada: 6-8 days
  • UK & Europe: 8-10 days

Delivery times are from the date of dispatch.

*Note: Please allow one extra day for delivery to rural locations

 

Urgent Delivery

If you require urgent delivery, please note this in the additional information box on checkout.

We will expedite processing and shipping of your order to ensure it is dispatched as quickly as possible, and we will use the fastest delivery method available to us. If additional shipping costs are applicable, we will contact you with a quote and get your confirmation before proceeding.

 

Overseas Orders & Delivery

Many of our overseas customers place orders for friends and relatives living in Australia & New Zealand. 

We offer 2 shipping options for Australia -  International Air Mail for $13.00 (3- 10 business days) or Express Courier for $27.50 (2 - 6 business days).

We can also ship your order to other countries by International Air Mail  for a fixed fee of $33 (3 - 10 business days).

If you require a more urgent service, please do not hesitate to contact us and we will do our very best to accommodate you.